99av FAQ – Answers to Your Most Common Questions

You must be at least 18 years old to register and use 99av. Age is checked during KYC verification, which requires a government-issued ID (CNIC, passport, or driving licence). Any account where age cannot be confirmed will be suspended pending verification. This rule has no exceptions.

No. Each person is allowed one account only. Opening duplicate accounts is a breach of our Terms and Conditions. Both accounts will be closed and balances reviewed. If you have forgotten your login details, use the account recovery option on the Login page or contact support through live chat.

KYC is required before your first withdrawal. Go to Account Settings and upload a clear photo of your CNIC or passport. You will also need a screenshot of your JazzCash or Easypaisa account showing your registered name and number to verify your payment method. Most KYC submissions are reviewed and approved within one business day. We recommend completing it right after registration so there is no delay when you want to withdraw.

Use the "Forgot password?" link on the Login page. Enter your registered mobile number or email and an OTP or reset link will be sent. Follow the instructions to set a new password. All active sessions on other devices will be ended as a security measure. If you no longer have access to your registered mobile number, contact support via live chat for identity-verified account recovery.

99av supports the following deposit methods for Pakistani players: JazzCash, Easypaisa, Raast, Bank Transfer, debit and credit cards, and mobile wallets. All transactions are in PKR — no currency conversion is applied. Choose your preferred method in the Cashier section after logging in.

The minimum deposit is PKR 500 for JazzCash and Easypaisa transfers. Minimums for other methods (Bank Transfer, cards) may differ slightly — the exact figure is shown at checkout before you confirm the transaction.

JazzCash and Easypaisa deposits are credited instantly in almost all cases. Raast and Bank Transfer deposits typically arrive within a few minutes to 1 hour depending on banking system processing. Card deposits are usually instant. If a deposit has not appeared after 30 minutes, contact live chat support with your transaction reference number.

Yes. Go to Account Settings and select the Responsible Gaming section. You can set a daily, weekly, or monthly deposit limit. Once your limit is reached, no further deposits are accepted until the period resets. Reducing a limit takes effect immediately; increasing it takes 24 hours. See the Responsible Gaming page for all available tools.

Log in, go to the Cashier section, and select "Withdraw." Choose your withdrawal method (JazzCash, Easypaisa, Raast, or Bank Transfer), enter the amount, and confirm. Withdrawals can only be sent to a payment account registered in your own name — third-party transfers are not permitted. KYC must be completed before your first withdrawal is processed.

For verified accounts, JazzCash and Easypaisa withdrawals typically process within a few hours. Bank Transfer and Raast withdrawals usually arrive within one business day. Withdrawal times can be longer during high-volume periods or if additional verification is required. The withdrawal status is visible in your account transaction history.

The minimum withdrawal amount is PKR 500 for JazzCash and Easypaisa. Minimum amounts for other methods are shown at the time of the withdrawal request. There is no maximum withdrawal limit for standard accounts, though very large withdrawals may require additional verification steps.

Common reasons for a withdrawal delay include:

• KYC verification not yet completed
• Active bonus balance with incomplete wagering requirements
• Security review triggered by unusual account activity
• Banking system processing delays (especially for Bank Transfer)

Check your account notifications for any pending action required on your end. If the withdrawal has been pending for more than 24 hours with no notification, contact live chat support with your transaction ID.

Welcome bonuses are available for new registered players on their first deposit. The current offer and its terms are shown on the promotions page inside your account after registration. Bonus terms — including the wagering requirement — are always clearly displayed before you opt in. We do not add hidden conditions after the fact.

A wagering requirement means you need to place bets totalling a specified multiple of the bonus amount before the bonus converts to withdrawable cash. For example, a PKR 1,000 bonus with a 20x wagering requirement means you need to place bets totalling PKR 20,000 before the bonus can be withdrawn. Your progress is tracked in real time in the Bonuses section of your account. Not all games contribute equally to wagering — slots typically contribute 100%, live casino games may contribute less.

Yes. You can withdraw your deposit amount at any time, but doing so will forfeit any active bonus balance with incomplete wagering. Your real-money balance and bonus balance are tracked separately — you can see both in your account. If you do not want bonus conditions to affect your withdrawals, simply do not opt in to a bonus when making your deposit.

The 99av games library includes several hundred slot titles from well-known software providers. The range covers classic three-reel slots, modern five-reel video slots with free spin rounds and multipliers, and progressive jackpot games. New titles are added to the catalogue regularly. You can browse the full library from the Slot Games page.

RTP stands for Return to Player and is expressed as a percentage — for example, 96% RTP. It means that over a very large number of spins, the game is designed to pay back PKR 96 for every PKR 100 wagered on average. The other 4% is the house edge. RTP is a long-run statistical average, not a guarantee for any individual session. Short sessions can produce wins or losses that differ significantly from the RTP figure.

Yes. All slot games on 99av use certified random number generators (RNGs) supplied by the software providers. Each spin is an independent event — the outcome is not influenced by previous spins, the time of day, or the size of your bet. No pattern or betting system can predict or influence RNG outcomes.

The 99av live casino runs 24 hours a day with real dealers on baccarat, roulette, and blackjack tables. All tables are streamed in HD. Different tables have different minimum bets to suit both casual and high-stakes players. New game shows and specialty live games are also available. Browse the full live offering from the Live Casino page.

Yes. The live casino streams are optimised for Pakistani mobile connections including 4G. The stream quality adjusts automatically based on your connection speed — on a weaker signal it reduces resolution to maintain playability rather than buffering. For the best experience, a Wi-Fi connection is ideal, but 4G works fine for most sessions.

99av covers cricket extensively for Pakistani players. Markets available include:

• Pakistan Super League (PSL) — all matches with pre-match and in-play betting
• T20 internationals involving Pakistan and other major teams
• Bilateral ODI and Test series
• Major international tournaments (World Cup, Asia Cup, Champions Trophy)

Markets within each match include match winner, top batsman, top bowler, total runs, method of first wicket, and many more. See the Sports page for the current fixture list.

In-play betting (also called live betting) means placing bets on a match while it is in progress. Odds update in real time based on the match situation. For example, during a PSL match you can bet on the winner after 10 overs have been bowled — the odds will reflect the current run rate and wickets. In-play markets are available within seconds of each ball for cricket. Bets placed in-play may have a short delay before acceptance to allow odds to adjust.

Yes. In addition to cricket, 99av offers sports betting markets on football (including major European leagues and international competitions) and esports titles. The availability of specific markets depends on the current schedule. The full list of available sports and upcoming fixtures is visible in the Sports section after logging in.

The 99av Android app is available as a direct APK download — it is not on the Google Play Store. Go to the Download page on your Android device and tap the download button. Before installing, enable "Install from unknown sources" in your Android security settings (Settings → Security → Unknown Sources or Install Unknown Apps depending on your Android version). The app is around 30MB and installs in under a minute.

A dedicated iOS app is not currently available on the App Store. iPhone users can access 99av through the mobile browser on Safari or Chrome — the site is fully responsive and works well on all iPhone models. You can add the 99av website to your iPhone home screen for quick access: in Safari, tap the Share button and select "Add to Home Screen."

Yes. After your first password-based login on the Android app, go to Account Settings and enable biometric login. On subsequent logins, you will just need your fingerprint or face unlock — no password required. This works on any Android device that has biometric hardware enabled. If you change your device, you will need to enable it again after your first password login on the new device.

Try these steps in order:

• Check your internet connection — switch between Wi-Fi and mobile data
• Clear your browser cache and cookies (for web browser access)
• On the app, force close and reopen it
• Check if the 99av app needs an update — older APK versions may have compatibility issues
• Restart your device and try again

If the problem persists, contact live chat support. Our team can check whether there is a platform issue on our end and help you resolve it.

All communication between your device and 99av is encrypted using TLS (256-bit). Passwords are stored as hashed values — staff cannot see your actual password. Financial data such as JazzCash and Easypaisa account numbers are used only for transaction processing and are not shared with third parties. Two-factor authentication is available and recommended. For full details, see our Privacy Policy.